Parents Gateway is a mobile app specially designed for parents. Developed by MOE and GovTech, the app allows parents to engage with schools, receive information and perform a range of administrative functions such as giving consent for school trips. This enable parents to better support their child in their education journey through closer interactions and communication with school. Please refer to our letter to you on 27 Mar 2019 (A2019/0103).

We would like to invite you to download the Parents Gateway mobile app on your mobile phone (available on iOS and Android platforms) and perform a simple one-time login process. For assistance to download the Parents Gateway mobile app, please

1. Use the following link or scan the QR code:

iOS: Download Parents Gateway on Apple AppStore

Android: Download Parents Gateway on Android PlayStore

2. Follow the Parents Gateway Instructional Guide or refer to the video below:

https://www.youtube.com/watch?time_continue=103&v=tW9jwyuovOo

3. If you have problem with your SingPass, please refer to the guide here on how to reset your SingPass password. Alternatively you can visit any of these Community Centre https://www.singpass.gov.sg/singpass/common/counter or contact SingPass Helpdesk at 6643-0555.

To safeguard our students’ data, only parents who are registered in the official student records in the MOE database will be able to use the mobile app.

*Please note that the information shown on Parents Gateway is taken from the student records in the MOE database. If there are any discrepancies in the data shown on Parents Gateway or any queries, please contact the school at admiralty_ss@moe.edu.sg to update the data.

Parents Gateway FAQ

1. Is Parents Gateway going to replace Google Hangout?

Parents Gateway is a one-way communication channel for schools to disseminate information about activities and programmes, and for parents’ consent and acknowledgement. It does not have a messaging function. Google Hangout is a two-way communication messaging tool between FTs and parent, with other parents in the same group (like a Whatsapp chatgroup). Therefore Parents Gateway and Google Hangout will still be used in school.

2. Who can access Parents Gateway?

Parents Gateway contains sensitive information about students and their parents. Access to the mobile app is restricted to parents and legal guardians who are Singpass holders. If you fall into any of the following categories, you are eligible to apply for SingPass:

(i) Singapore Citizen and Permanent Resident

(ii) Employment Pass and Personalised Employment Pass holders

(iii) EntrePass holders

(iv) S-Pass holders

(v) Dependant Pass holders (of EP, PEP, EntrePass and S-Pass holders)

(vi) Long Term Visit Pass-Plus (LTVP+) holders

(vii) Long Term Visit Pass holders

(viii) Selected Work Permit Holders who require SingPass to access government digital services. Visit WPOL Enquiry Service to check your status. [WPOL link: http://www.ifaq.gov.sg/SINGPASS/apps/fcd_faqmain.aspx#FAQ_2101385]

3. If I am foreigner and do not have SingPass, how do I receive announcement and consent form from school?

If you are foreigner and do not have SingPass, the school will have separate arrangement for you to receive announcement and consent form from school. The school will let you know in due course.

4. How do I apply for SingPass?

Please visit the SingPass website (https://www.singpass.gov.sg), or scan the QR codes

below to register for a SingPass and set up the 2-Step Verification (2FA). Should you

require further assistance, please contact SingPass Helpdesk at 6643-0555.

5. I forgot my SingPass password. How do I reset it?

If you have set up your SingPass 2FA, you can reset your password instantly online:

a. Visit https://www.singpass.gov.sg

b. Select “Reset Password” icon on the scroll bar. Enter your NRIC/FIN details, followed by your SMS/Token One-Time Password.

c. Create your new SingPass password

6. Can I access Parents Gateway on the computer?

Parents Gateway is only available as a mobile application. Supported OS Versions are Android 6.0 or later & iOS 9.1 or later.

7. Are the access rights limited to one parent only?

No, both parents can access their children’s information simultaneously from their respective Parents Gateway accounts. However only one parent is required to give consent to the child’s activities in Parents Gateway.

8. Do both parents have to reply to consent forms?

Only a single consent is required. Once consent has been given, it cannot be edited by either parent. Should there be a change in decision, parents have to inform the school directly.